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Business & Service Executive
JOB DESCRIPTION
The Business & Service Executive is responsible for the operation and management of the IT Support business division at Publicus Solutions Ltd.
This is a very exciting but challenging position and therefore you must be enthusiastic, dedicated, proactive, responsible and self-motivated.
ROLE RESPONSIBILITIES
| Management |
- Hire and train work placement staff on the helpdesk
- Manage client service requests and internal resources
- Amend and improve internal IT Support process
- Report to Directors
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| Sales |
- Acquire new clients for IT Support contracts
- Write sales proposals for new business
- Obtain quotations for new solutions and hardware
- Explain Publicus products and services
- Negotiate contract terms
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| Account Management |
- Specify, quote, and purchase standard client hardware requirements
- Manage client contracts
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| Technical Support |
- Answer main telephone support line and monitor support email address
- Resolve all Service Requests in a timely manner
- Provide enthusiastic proactive and efficient service to all clients and users
- Provide written and verbal communication to the client and users explaining any details regarding a service request
- Provide timely follow-ups and proactive communication to clients and users for open Service Requests
- Resolve issues with Windows desktop and server Operating systems
- Resolve issues with desktop software
- Resolve issues with server software
- Perform administration on clients systems for events like new users or system maintenance
- Perform software installations
- Configure and install ADSL routers and small network firewall devices
- Troubleshoot and diagnose IT related problems
- Perform visits to client site
- Maintain relevant data and Service Requests in OpenERP system
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| Consultancy |
- Consult the client on a requirement and identify the need
- Provide advice to clients
- Implement Windows Small Business Server 2003 and 2008 solutions
- Scope and define typical client projects like – office move, server upgrade
- Deal with Third Party organisations that the client works with
- Manage Third Parties on the client’s behalf
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| Project Management |
- Manage projects engaged in by the client – server implementation, office move
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REQUIRED ATTRIBUTES
This is an ideal opportunity for any experienced IT person wanting to take a commercial challenge.
- Excellent written and verbal communication skills
- Knowledge of Windows XP, Windows Vista, Windows SBS 2003, Windows SBS 2008, basic networking, DNS
- 3+ years experience in IT
- Professionally presented
ADDITIONAL INFORMATION
- Full time - Monday – Friday, 9 AM – 5 PM
- 20 days annual leave
- Basic salary + OTE on commercial performance
If you are interested in this opportunity contact us at careers(@)publicus-solutions.com with your CV and a cover letter.
(NO AGENCIES PLEASE)
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