Core IT Support

Publicus' IT Support Service is the foundation to a stable and reliable network. This service is designed for companies who require the technical expertise and reputable partner needed to manage and resolve their daily issues with IT. It is ideal for small businesses that have a limited budget for IT support but do not want to compromise with a lack of service.

With IT Support, Publicus becomes your IT department. We handle all end-user queries through our unlimited remote support service. We also maintain, manage, support, and troubleshoot your network and server. In addition, this service can include onsite support visits to your office.

IT Support Services provides all the necessary technical services for maintaining an IT environment and supporting your business. The idea of this service is to ensure that your systems are always up and running and therefore always productive.

Desktop

Server

Network

  • Fix and advice for desktop applications
  • Network connectivity, Internet access, and server availability
  • Printing / scanning facility
  • Send and receive Email (Outlook configuration)
  • Anti-virus software configuration
  • Shared network folders (mapped drives)
  • User management (New users, user groups, Email, domain)
  • Email system functionality
  • File share system / file share permissions
  • Server management / utilisation (OS, disk space, etc)
  • Backup software configuration
  • Server based applications
  • Router and firewall configuration
  • Internet connection / connectivity
  • Network connectivity
  • VPN User configuration and connection support
  • Wireless network

 

Publicus is proud to enforce the delivery of our service through a Service Level Agreement (SLA), the best in the IT industry, which is discussed with our clients when entering into a support contract.

Pricing Examples

Up to 10 users, 1 server - £350.00
Up to 15 users, 1 server - £450.00
Up to 20 users, 1 server - £550.00
Onsite visit hourly rate - £75.00