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IT Managed Service is suited to businesses who would like to outsource their complete IT requirement to a trusted partner.
Publicus becomes an extension to your business acting as your in-house IT team, which includes an IT Manager/CIO and desktop engineer, but without the cost of managing a department or people.
IT Managed Service includes all the features in our IT Support offering, but enhances it by including Third Party Management, CIO research and council, and additional inclusive on-site support. All touch points your business has internally or externally with respect to IT become our responsibility.
This allows you to focus your attention to your core business, and helps achieve your goals in the short and long term.
Working with Publicus and our IT Managed Service brings value to your business.
Third Party Management Third Party Management is Publicus acting on behalf of our client to manage third parties when IT related issues arise. This allows you as our client to call Publicus, report a problem and we will take ownership and responsibility for managing it through to resolution. For example, a client of ours recently had their website go down. Instead of them calling the hosting company directly, Publicus took full responsibility for getting the website back up and running. Since there were several technical issues, we ended up organising to move the website to a different host, worked with the web design company to get a copy of the website, and got the site back up. We kept the client up to speed at all times until the situation was resolved. Without Third Party Management, the client would have had to resolve the issue themselves. We are much more suited to managing these types of issues because of our experience and technical background. |
IT Manager / CIO Managed Service includes the advice and council of an IT Manager/CIO for your business. Any business that is changing or growing requires the support and advice of an IT Manager. With an average of 15 years in the IT industry, Publicus strengthens your ability to make business decisions. Any IT related decision cannot be taken lightly. You have the ability to use our knowledge and expertise to build a solution or define your requirement correctly. For example, a client recently developed a new product and was interested in knowing the best way to sell and market the product on the Web. Could they sell the product online using their existing website? How would they accept payment? How could they market the website on Google? Publicus was able to advise and educate the client on aspects of eCommerce, web marketing, and Search Engine Optimisation so they could make an informed business decision. |
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