Publicus Solutions OpenERP Support Services
Publicus Solutions has teamed up with Smartmode
to become ENAPPS Ltd:
Next Level ERP Solutions. All our OpenERP business is now handled
by ENAPPS.
To protect and enhance your investment in OpenERP, Publicus provide a support package that satisfies all your requirements, and directly complements the OpenERP Publisher's Warranty.
Publicus offers both a Professional and Standard support service.
Publicus OpenERP Support Options
|
PROFESSIONAL | STANDARD |
Telephone Support |
9:00 AM - 5:00 PM |
|
Email Support |
|
|
Customer Portal |
|
|
Response SLA |
2 hours |
8 hours |
Call back |
4 hours |
|
Dedicated Technical Support Consultant |
|
|
Dedicated Account Management |
|
|
All Publicus support services are deducted from the clients support package which provides an inclusive range of OpenERP consultancy services.
| SUPPORT PACKAGE | TIME ALLOCATION |
Core |
20 hours |
Silver |
50 hours |
Gold |
100 hours |
Services Provided
End-user support, functional support, module development, customisations, configuration, consultancy, report design, general development, training, documentation, investigations, patching, basis services, data manipulation, and third party management.
OpenERP Publisher' s Warranty
Vital to any OpenERP production environment is an OpenERP Publisher's Warranty which can be purchased through Publicus as an OpenERP Silver partner.
Full details of this service are available on OpenERP's website or you can download the brochure here.
